LAN Switching Customer Support Engineer - (san jose, california) in San Jose, California For Sale

Additional Location(s) or Information:
Job Category: Information Technology
Level of Experience: Experienced : Non Manager
Requisition : Rxxxx27
Description:
The Business Entity
Enterprise switching is the heart and soul of todays networks. We support a growing 50 billion dollar install base worldwide. Our team stands on the cutting edge of the switching technology and is constantly engaged with the most complex networks.
The Team
The TAC organization seeks a Customer Support Engineer : Enterprise Switching to join some of the industrys brightest minds in developing and deploying todays most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and drive for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and empathy to make an impact on our customers. This is a great opportunity to advance their career providing value to customers while working as an industry leader in networking technology.
Role and Responsibilities
: Responsible for providing technical support regarding the companys proprietary systems and software.
: Assist customers in troubleshooting hardware/software related issues on various platforms and provide technical assistance to company customers.
: Analyze, configure and troubleshoot small networks
: Troubleshoot error messages and suggest layer:2 / layer:3 switch configurations.
: Support Core, distribution and access layers switches.
: Work with business unit escalation teams, tools teams and training groups.
: Use Layer 2 Ciscos Switching platform knowledge (e.g. system architecture, switching and forwarding issues) in Catalyst Switches Cxxxx, Cxxxx, Cxxxx, Cxxxx, and other Layer 2 devices to work with customers and BUs.
: Provide troubleshooting, defect management, and training documentation skills
: Solving customer escalated network severity cases in a timely manner by leveraging Cisco Enterprise Switch technologies.
: Solves product and network problems of moderate complexity.
: Provides basic systems/product training and intellectual property material.
: Effectively utilizes moderately complex lab setups to duplicate and solve problems.
: Submits complete and correct software defect reports in area of expertise with collaboration and supervision.
: Suggests modifications to processes and procedures
: Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
: Receives general direction on executing work plan.
: Exercises judgment within defined procedures to determine appropriate action.
: Presents ideas and interacts within TAC and development teams at peer level
Ability to interact with customers in a variety of mediums (communities, on:site, social media, etc)
: Proactive consultative skills
: Collaborative engagement skills
: Experience with multiple social mediums
Minimum Qualifications
: BS/BA degree required, with 2 or more years related experience.
: Working knowledge of Networking industry, products and protocols.
: Able to determine problems and deliver known solutions with a high level of customer satisfaction.
: Receives general direction on executing work plan.
: Exercises judgment within defined procedures to determine appropriate action.
Ability to communicate effectively both verbally and in writing.
: Working knowledge of Networking industry, products and protocols.
: Able to determine problems and deliver known solutions with a high level of customer satisfaction.
: Ability to work effectively with and provide guidance to other members of the work group.
Source: http://www.tiptopjob.com/jobs/xxxxxxxx_job.asp?source=backpage